CANCELLATIONS AND REFUND POLICY
Cancellations must be sent in writing or email to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. Any cancellations or refunds claimed by clients while the services have already rendered shall not be refunded.
If a booking is cancelled the client is subject to a cancellation fee as follows:
For Kilimanjaro Treks
- 90+ days before departure – No cancellation fees
- 60 – 89 days before departure – 10% of the total tour price will be charged as cancellation fees
- 30 – 59 days before departure – 30% of the total tour price will be charged as cancellation fees
- 0 – 29 days before departure – 50% of the total tour price will be charged as cancellation fees.
For Safaris, Cultural Tour, City tour, Beach holidays tour and coffee tour in Tanzania & Kenya
• 150 days and above before departure – No cancellation fees90 to 149 days before departure – 10% of the total tour price will be charged as cancellation fee.
- 45 to 89 days before departure – 20% of the total tour price will be charged as cancellation fees
- 0 to 44 days before departure – 30% of the total tour price will be charged as cancellation fees.
- For Safaris in Uganda
- 150 days and above before departure – Cancellation fees will be equal to the cost for Gorilla and Chimp Permits
- 90 to 149 days before departure – 10% of the total tour price will be charged as cancellation fees plus the cost for Gorilla and Chimp Permits
- 45 to 89 days before departure – 20% of the total tour price will be charged as cancellation fees plus the cost for Gorilla and Chimp Permits
- 0 to 44 days before departure – 30% of the total tour price will be charged as cancellation fees plus the cost for Gorilla and Chimp Permits
- In all cases, there is no refund for Gorilla Permits or Chimp Permits
Partial Cancellations.
In the case of partial cancellations per person the price for remaining people will go up depending on the change in group size and other factors.
